Privacy Policy

This policy explains how Chunnel.co.uk handles your personal data and your rights under the UK GDPR and the Data Protection Act 2018.

Last updated: July 2026

Who we are

Chunnel.co.uk is an independent travel information and ticket comparison website for Channel Tunnel crossings. The website is operated by FerryGoGo B.V., based in Zeist, the Netherlands, which is the data controller responsible for your personal data.

Because we offer our website and services to users in the United Kingdom, this policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As FerryGoGo B.V. is established in the Netherlands, European Union data protection law also applies to our processing of personal data.

The information we collect

We keep the personal data we collect to a minimum. We do not run user accounts, and we do not take bookings or payments ourselves. The data we handle falls into three groups.

Information you give us

If you contact us, for example through a contact form or by email, we collect the details you choose to provide, such as your name, email address and the content of your message. We use this only to respond to your enquiry.

Information we collect automatically

When you visit the website, we and our service providers may collect technical information through cookies and similar technologies. This can include your IP address, device and browser type, the pages you view, how you arrived at the site, and how you interact with it. We use this to keep the website secure, to understand how it is used, and to improve it.

Booking and affiliate links

When you click a booking button or comparison tool, you are passed to a third-party booking provider or operator. Those third parties may set their own cookies and collect data to attribute the visit and, where a booking is made, to calculate any commission due to us. Their handling of your data is governed by their own privacy policies, not ours.

Cookies

We use cookies and similar technologies to run the website and to measure how it is used. Cookies that are strictly necessary for the site to work do not require your consent. For all other cookies, including analytics and affiliate or marketing cookies, we ask for your consent through a cookie banner when you first visit, in line with the Privacy and Electronic Communications Regulations (PECR). You can change or withdraw your choices at any time through the cookie settings on the website.

How we use your information and our lawful bases

Under the UK GDPR, we must have a lawful basis for using your personal data. We rely on the following.

• Consent: for non-essential cookies, including analytics and affiliate tracking. You can withdraw consent at any time.
• Legitimate interests: to respond to enquiries, to keep the website secure, to prevent misuse, and to understand and improve how the site is used, where this does not override your rights.
• Legal obligation: where we need to process data to comply with a legal or regulatory requirement.

Who we share your information with

We do not sell your personal data. We share it only with service providers who help us run the website, and only as needed. These may include:

• our website hosting and infrastructure providers;
• analytics providers, such as Google Analytics, that help us measure website use;
• booking providers and travel operators, when you choose to follow a booking or comparison link.

We may also disclose information where we are required to do so by law, or to protect our rights, users or website.

International data transfers

Some of our service providers process data outside the United Kingdom, including in the European Economic Area and other countries. Where personal data is transferred outside the UK, we rely on an approved safeguard, such as an adequacy decision, the UK International Data Transfer Agreement, or Standard Contractual Clauses, so that your data continues to be protected to UK standards.

How long we keep your information

We keep personal data only for as long as we need it for the purpose we collected it, or for as long as the law requires. Enquiry messages are kept for as long as needed to deal with your request and for a reasonable period afterwards. Data collected through cookies is kept for the period set out in our cookie information and by the relevant provider, after which it is deleted or anonymised.

Your rights

Under the UK GDPR you have the following rights over your personal data:

• the right to be informed about how we use your data;
• the right of access to the data we hold about you;
• the right to have inaccurate data corrected;
• the right to have your data erased in certain circumstances;
• the right to restrict how we use your data;
• the right to data portability;
• the right to object to processing based on our legitimate interests;
• the right to withdraw consent at any time, where we rely on consent.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects. To exercise any of these rights, please contact us.

How to complain

If you have a concern about how we handle your personal data, please contact us first so we can try to put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. If you are in the European Union, you may instead contact your local data protection authority, or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No website or internet transmission is ever completely secure, so we cannot guarantee absolute security, but we work to keep the data we hold protected.

Children's privacy

This website is intended for adults planning travel. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, our services or the law. The version published on this page is the one that applies to your use of the website, and we will update the date shown above when we make changes.

Contact us

Chunnel.co.uk is published by FerryGoGo B.V. If you have any questions about this privacy policy or about how we use your personal data, please contact us.